Vision Helpline opening hours
The Vision Helpline is open 07:00-19:00 Monday to Friday and 09:00-13:00 on Saturdays for Wales, Scotland and Northern Ireland.
In England the Vision Helpline has extended opening hours 06:30 - 20:30 every day.
If you need to raise a support issue, then there are a number of ways you can contact the Helpline:
Vision Support Request
Click here to submit a query directly with the Vision Helpline
Track the progress of your calls with the Vision Helpline Portal
The Vision helpline portal gives practices, CCGs and local health boards web-based access to their call logging system. Tracking the progress of calls and quickly filtering details and history is simple, and you can even add notes for our helpline team. All you need is your unique login. Please click here for more information.
|Vision England LAN practices||0845 351 1820|
|England AEROS hosted practices||0845 359 3544|
|Vision Wales LAN practices||0845 359 3549|
|Wales AEROS hosted practices||0845 359 3546|
|Vision Northern Ireland||0845 359 3548|
|Vision Scotland||0845 359 3547|
Secure remote support with GoToAssist
Click here if you have been asked by your Vision helpline analyst to install GoToAssist so we can start your online support session. Your Vision Helpline Analyst will be able to securely access and control your computer to resolve your issues quickly.
Vision Customer Support Escalation Process
Vision aims to provide exceptional customer service. If this does not happen then it is very important to us that our customers are able to quickly bring this to our attention so that we can take appropriate action.
Click here for more information (you will be redirected to The Hive)
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